Privacy Policy

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Effective Date: 2/1/2024

VelHir, LLC, doing business as Pressed & Unstressed Laundry, ("we," "our," or "us"), values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our website and laundry delivery services. By accessing or using our website or services, you consent to the practices described in this Privacy Policy. Please read this Privacy Policy carefully to understand our practices regarding your data.

1. Information We Collect

a. Personal Information

We may collect personal information that you voluntarily provide to us when using our website or services. This may include, but is not limited to:

• Contact information, such as your name, email address, and phone number.
• Payment information, such as credit card details, when making online payments for our services.
• Account information, including usernames and passwords, when creating an account on our platform.
• Order details, such as pick-up and delivery locations and special instructions.

b. Non-Personal Information

We may also collect non-personal information about your use of our website and services. This may include:

• Device and browser information, including IP addresses and browser types.
• Usage data, such as pages visited and interactions with our website.
• Cookies and similar technologies to enhance your user experience (please refer to our Cookie Policy for more details).

2. How We Use Your Information

We may use your information for the following purposes:

• To provide our laundry delivery services and fulfill your orders.
• To process payments for services.
• To communicate with you about your orders, including order confirmations, updates, and customer support.
• To improve and enhance our website and services.
• To personalize your user experience and provide content and offers tailored to your interests.
• To comply with legal and regulatory requirements.

3. Disclosure of Your Information

We may disclose your personal information to third parties in the following circumstances:

• To third-party service providers who assist us in operating our website and providing our services, such as payment processors, delivery partners, and customer support providers.
• To comply with legal obligations, such as responding to subpoenas, court orders, or other legal processes.
• To protect our rights, privacy, safety, or property, and that of our customers and business partners.
• In connection with a merger, acquisition, or sale of all or a portion of our assets.

4. Security of Your Information

We take reasonable measures to protect the security of your personal information. However, no data transmission over the internet or electronic storage system can be guaranteed to be completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. Your Choices

You have the following choices regarding your personal information:

• You can update or correct your account information by logging into your account on our website.
• You can opt out of receiving promotional emails from us by following the unsubscribe instructions in those emails.
• You can delete your account by contacting our support team.

6. Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time, and any changes will be posted on our website with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

• Phone: (502) 563-1425
• Email: info@pressedunstressed.com

8. Applicability with Terms and Conditions

This Privacy Policy is designed to work in conjunction with our Terms and Conditions. Please refer to our Terms and Conditions for more information on how we handle customer data and privacy.